FAQs

Frequently Asked Questions

How can we help?


  • How does Review Hive work?

    Review Hive simplifies and automates the process of managing your Google reviews. We send personalized review requests via text and email, featuring a photo with your customer’s name to boost response rates. Then, we craft AI-powered responses to each review. Finally, we transform your five-star reviews into shareable social media content and highlight them on your website—all seamlessly integrated into your existing workflow so you don’t have to lift a finger.

  • Is Review Hive compatible with all business types?

    Absolutely! Review Hive works with any business that collects customer contact information, from service providers to retail shops and everything in between.

  • Can I customize the review request messages?

    Yes, you can customize review request messages to match your brand voice and preferences. However, we also offer proven templates that deliver outstanding results.

  • How do I integrate Review Hive with my existing systems?

    Review Hive connects effortlessly with over 6,000 apps, including CRMs, POS systems, and more. Our seamless integration ensures you can keep using your current tools without disruption while we work in the background.


  • Is there a limit to the number of reviews I can collect with Review Hive?

    No, there’s no limit to how many reviews you can gather! The number of reviews depends on your customer volume, industry, and the quality of their experience with your business.


  • What platforms does Review Hive support for collecting reviews?

    Review Hive supports platforms like Google, Facebook, Yelp, and others. We prioritize Google Reviews because they provide the greatest impact on local search rankings and customer trust, giving you the best return on investment.

  • Are there any hidden fees associated with Review Hive?

    We believe in transparent pricing. The only additional cost is for text and email usage, which is billed at cost—typically less than $5/month for most businesses. We don’t mark up these fees, ensuring fair and simple pricing.

  • How long does it take to set up Review Hive for my business?

    Getting started is quick and easy! All it takes is a 30-40 minute onboarding call, and we’ll handle the rest.

  • Can I track the progress of my review collection efforts?

    Yes! Review Hive provides detailed analytics and reports to track every aspect of your review process, so you can monitor results and make informed decisions.

  • What happens if a customer leaves a negative review?

    We handle negative reviews with care and professionalism, crafting personalized responses to address concerns and turn the situation around. You’ll always be notified of negative reviews, but rest assured, our system helps ensure overwhelmingly positive feedback.

  • Does Review Hive offer any reporting or analytics features?

    Absolutely! We provide easy-to-access reporting so you can track review performance, response rates, and overall online reputation progress.


  • Is there a minimum contract length for using Review Hive?

    Nope! We operate on a month-to-month basis with no long-term contracts, making it easy and flexible for your business.

  • How does Review Hive handle customer data and privacy?

    We take customer data privacy seriously. Customer information is used solely for review requests and is never shared or sold. Review Hive follows strict security protocols to protect all data.

  • Can Review Hive help me respond to reviews?

    Yes! Review Hive automates review responses using AI to craft personalized, context-aware replies. Each response includes the reviewer’s name and details from their feedback, saving you hours while maintaining a professional tone.

  • Can I use Review Hive to collect reviews from past customers?

    Yes! One of our first strategies is reaching out to your previous customers for a “Review Reactivation” campaign. This often results in 10-20% of past customers leaving reviews, giving your online presence an immediate boost.

  • What kind of support is available if I have questions or issues?

    Customer satisfaction is our top priority! We offer same-day support via text and email. For complex issues, we’ll schedule a support call to resolve them quickly.

  • Can Review Hive integrate with my CRM system?

    Yes, in most cases! With integrations to over 6,000 apps, Review Hive can connect seamlessly to your CRM and other systems, ensuring smooth operations without any interruptions.


  • Are there any restrictions on the geographic location of my business to use Review Hive?

    No, Review Hive works with businesses worldwide. No matter where you are, we’re here to help.

  • How can Review Hive help me improve my online reputation?

    Review Hive helps you collect more positive reviews with personalized outreach, boosting trust with potential customers. We also enhance your visibility on Google, rank you higher in search results, and ensure you stand out from competitors.


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